How To Pre Order - Emel by Melinda Looi - Official Webstore – EMEL - Official Webstore


Placing Your Order

•We have taken care to describe and show items as accurately as possible. Despite this, there may be variations in colour due to different monitor display settings.
•Please allow for 0-1 inch variance in product measurements.
•To ensure availability of all our products, customers may be limited to a maximum number of items.
•All purchases are final. Once you have paid for your order, you will no longer be able to amend or cancel your order.

Returns & Exchanges ( Only for full price items)

•Returns for change in size are accepted, changes for style or colour are not accepted.
•In the event of return of goods, please contact us at or 03-5887 9035 within 3 days of receiving the goods. Our staff will advise you on the next steps to be taken.
•Item must be returned in unworn, unwashed, and unaltered condition with all tags attached within seven (7) days of receiving the goods.
•Customers may opt for a refund in the form of store credit, or exchange for another item. In the event that the item is of a higher value, the customer will have to top up the balance.
•Kindly allow up to 7 days for your return to be processed. We reserve the right to reject any return/exchange requests failing to meet our requirements.

  Sales Items

  • Sales items not eligible for any refunds & exchanges
  • Example of sales (Merdeka sale, 11.11 sale, Payday sale,Clearance sale & Etc)


•We are shipping with Pos Laju and shipping to destinations in Malaysia, Brunei Free Delivery.  
•Tracking numbers will be provided by e-mail once parcels have been shipped.
•We are not responsible for lost/damaged parcels. Any claims will have to be made with the postal service provider and we will  make reasonable effort to assist in compensation claims (if any).
•Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Any Other Questions? 
Call Us - 012 8750899 / 03 5887 90365 
Email Us -
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