Terms & Conditions

• We have taken care to describe and show items as accurately as possible. Despite this, there may be variations in colour due to different monitor display settings. 

• Please allow for 0-1 inch variance in product measurements.

• To ensure availability of all our products, customers may be limited to a maximum number of items.

• All purchases are final. Once you have paid for your order, you will no longer be able to amend or cancel your order. 

• All sales are final unless wrong or defective goods are received. Sale items not eligible for refund or exchange.

• In the event of wrong/defective goods, please contact us at hello@emel.my or contact us at 012 8750899 /  03-58879035 within 3 days of receiving the goods. Our staff will advise you on the next steps to be taken. 

• Items must be returned in unworn, unwashed, and unaltered condition with all tags attached within seven (7) days of receiving the goods. 

• Customers may opt for a refund in the form of store credit, or exchange for another item. In the event that the item is of a higher value, the customer will have to top up the balance.

• Kindly allow up to 7 days for your return to be processed. We reserve the right to reject any return/exchange requests failing to meet our requirements.

• We are shipping with Pos Laju / DHL  Deliveries to Malaysia is free of charge.

• We are not responsible for lost/damaged parcels. Any claims will have to be made with the postal service provider and we will  make reasonable effort to assist in compensation claims (if any).

• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

• Tracking numbers will be provided by e-mail once parcels have been shipped.