| 01. HOW DO I PLACE AN ORDER? |
Follow our step-by-step guide here! 
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| Pre-Orders will be shipped to you latest by the 18th June 2014. Usually the delivery day will be indicated in each item description. |
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| 02. ACCEPTED PAYMENT METHODS |
a) PAYPAL
b) IPAY88 - IPAY88 offers payment options for you:
VISA
Mastercard
American Express
CIMB Clicks
Maybank2U
HongLeong Connect
Ambank
alliance online
PB eBanking.com
RHB now
Bank Islam
FPX
MEPS CASH
WEB CASH
Mobile Money. |
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| 03. SHIPPING INFORMATION |
Domestic Shipping (Malaysia)
We offer free shipping to Malaysia via PosLaju.
Delivery Lead Time: 2-4 working days
*Tracking numbers will be provided by e-mail once parcels once they have been shipped out.
International Shipping
Shipping via CITY-LINK EXPRESS
*Tracking numbers will be provided by e-mail once parcels once they have been shipped out.
International Delivery Lead Times
CITY-LINK EXPRESS: 3-10 days
Estimated transit times by country: https://www.emel.my/pages/shipping
International Delivery Charges
FREE international shipping on orders above RM1000
Orders below RM1000 will be charged
Customs and Import Charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. |
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| 04. RETURNS & EXCHANGES |
1. Returns for change in size are accepted, changes for style or colour are not accepted.
2. In the event of return of goods, please contact us at hello@emel.my or +6012-875-0899 within 3 days of receiving the goods. Our staff will advise you on the next steps to be taken.
3. Items must be returned in unworn, unwashed, and unaltered condition with all tags attached within 7 days of receiving the goods.
4. Customers may opt for a refund in the form of store credit, or exchange for another item. In the event that the item is of a higher value, the customer will have to top up the balance.
5. Kindly allow up to 7 days for your return to be processed.We reserve the right to reject any return/exchange requests failing to meet our requirements.
6. Return shipping is borne by the customer. We are not liable for any loss/damages until the parcel is received. |
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| 05. CUSTOMER SERVICE |
| If you have any inquiries or require any assistance, please feel free to contact us via phone 0060-12-8750899 - email hello@emel.my - whatsapp 012 875 0899
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