Returns – EMEL - Official Webstore

EMEL RETURN / EXCHANGES POLICY 

STEPS TO EXCHANGE / RETURN: Applicable only for full items price.

1) Contact Us

Contact our customer service by emailing hello@emel.my / Whatsapp 012 875 0899 to reserve your exchange piece or let us know your details to refund ( Full Name, Bank, Account Number, Order Number)

2) Pack Item

  • All items must be unworn, unwashed, unaltered and in its original condition with tags attached.
  • Fill in Return / Exchange section of tax invoice (which came with your shipment).
  • Pack items and above mentioned tax invoice into a shipping envelope. 
  • Fill up the Poslaju return label and paste on top of the parcel.

3) Post the parcel using any courier service are accepted.

Drop off the parcel at the nearest courier services hub.

You will be notified once your parcel have been received and processed through email or whatsapp.

 

TERMS & CONDITIONS OF RETURN/EXCHANGE

  • All returns must be send back within 14 working days.
  • There will be NO EXCHANGES or REFUND for any sale items example, (Merdeka sale, Pay day Sale, 11.11 Sale, End of season sale) & etc.
  • All refunds will be in the form of store credit.
  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for items which do not meet all mentioned conditions will be duly declined. 
  • Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
  • The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. 
  • Any courier service are accepted. Strictly no walk-ins for returns
  • If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If you have any other enquiries or feedback, please do not hesitate to email us at hello@emel.my .
  • Our working hours are weekdays from 10am to 6pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.